Freshdesk to Google Sheets: Query from Freshdesk into Google Sheets or Post data from Google Sheets into Freshdesk using Sheet Director.
What is Sheet Director?
Sheet Director is a G Suite add-on that helps to manage and control bi-directional data flow between Google Sheets and several other applications like Google Calendar, Tasks, Contacts, Sheets, QuickBooks, FreshBooks, Zoho,PayPal etc.
It is available in the G Suite Marketplace and Chrome Web Store. Please check Installation instructions to install the add-on.
What is Freshdesk?
Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. ... It is a customer support software that offers everything a business needs.
Freshdesk to Google Sheets: Use Case(s)
> Pull all data from Freshdesk objects and store it into a spreadsheet.
Setting up Freshdesk in Sheet Director
Choose App and Service:
Select Freshdesk from the list of applications.
Select service as Query.
Switch on Run Automatically if the queries needs to be executed in regular intervals.
Enter your Freshdesk key
Enter your Freshdesk domain
Click on connect to Freshdesk to connect to Freshdesk so that you can pull data.
To get API Key
On your Freshdesk application click profile icon on top right corner
Click on "Profile settings"
There you can find a Secret key
If Freshdesk is connected successfully the following screen appears.
Select the required entity
Select the Filters as required.
Filters include fields, matches, value.
Select the maximum result that is required.
Select the destination sheet to save the data or create a new sheet by clicking the Add new icon.
Click on + button for Filters.
For filters choose field from list, select operator and value.
For some options, value needs to be written manually.
Click on + button under 'Sort By' for sorting.
Select sort option and field for sorting.
Click on execute to pull the data into sheet
Click save to save the service