Google Sheets + Freshdesk Integration

Query from Freshdesk into Google Sheets  or Post data from Google Sheets into Freshdesk

What is Sheet Director?

Sheet Director is a Google Workspace add-on that helps to manage and control bi-directional data flow between Google Sheets and several other applications like Google Calendar, Tasks, Contacts, Sheets, QuickBooks, FreshBooks, Zoho, PayPal, etc. 

It is available in the Google Workspace Marketplace. Please check the Installation instructions to install the add-on. 

What is Freshdesk?

Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. ... It is a customer support software that offers everything a business needs. 

Freshdesk to Google Sheets: Use Case(s)

> Pull data from Freshdesk objects and present into a Google Sheet - Query

> Push data from Google Sheet into Freshdesk - Post


Sheet Director

Google Sheets

Demo Video: Integrate Google Sheets and Freshdesk to pull and push data

Setting up Freshdesk in Sheet Director

Choose App and Service:

Freshdesk Configuration

To get API Key

Where can you find your domain?


Destination Settings:

Scheduler Settings:

Notification Settings:

Sample Output

Google Sheet to Freshdesk - Post


Source Sheet

(the default value is A1, if you change the value you need to refresh the header by clicking on refresh icon on side)


Sample Output

Google Sheet to Freshdesk - Sync

Synchronize settings:

Synchronization Keys:

The keys will be used for matching rows in Google Sheets with data in Freshdesk.

Conflict Resolution: 

Freshdesk Wins: Latest data from Freshdesk will be updated in Google Sheets.

Google Sheet Wins: Latest data from Google Sheets will be updated in Freshdesk.

Note: The major requirement in synchronization is the synchronize keys. If any of the keys is not having a value in the Google Sheet then Sheet Director will create it first and then the service will be executed.

Freshdesk Wins

Sample Output

Google Sheets Wins

Sample Output