EngageBay

Google Sheets + EngageBay Integration

Query from EngageBay into Google Sheets or Post data from Google Sheets into EngageBay

What is Sheet Director?

Sheet Director is a Google Workspace add-on that helps to manage and control bi-directional data flow between Google Sheets and several other applications like Google Calendar, Tasks, Contacts, Sheets, QuickBooks, FreshBooks, Zoho, Zendesk, etc.

It is available in the Google Workspace Marketplace. Please check the Installation instructions to install the add-on.

What is EngageBay?

EngageBay is a simple, affordable, all-in-one marketing, sales & helpdesk platform with free CRM built for entrepreneurs and small businesses. EngageBay helps small businesses market like Fortune 500.

EngageBay to Google Sheets: Use Case(s)

> Pull data from EngageBay objects and store it into a spreadsheet - Query

> Push data from spreadsheet to EngageBay - Post

EngageBay

Sheet Director

Google Sheets

Demo Video: How to integrate Google Sheets & EngageBay?

Setting up EngageBay in Sheet Director

Choose App and Service:

Select EngageBay from the list of applications.
Select service query/post

EngageBay Configuration

Provide you API Key
Click on connect to EngageBay to connect to EngageBay so that you can pull/push data.

To get API Key

Click on profile from top right corner ,the bar will appear
On the bar click on Account Settings
On side bar click on Api & Tracking code
You can find your Rest API key by scrolling down the page as shown as below image
(Copy the REST API Key)
You can copy and paste it in sheet director

EngageBay to Google Sheet - Query

Setup

If EngageBay is connected successfully the following screen appears.
Select the required entity
Select the maximum result that is required.

Destination Settings:

Configure the destination settings to save the executed data.

Scheduler Settings:

Switch on Run automatically to execute services automatically in background.

Notification Settings:

Configure the Notification settings to setup the email templates and add attachments.

Sample Output

Google Sheet to EngageBay - Post

Entity

Select the entity object that you need to post to
Select Apply Template or Setup Mapping
Select Apply Template to add a default template.
Select Setup Manually to select manually.

Source Sheet

Choose the sheet that contains post records.
Enter the Start at cell value

(the default value is A1, if you change the value you need to refresh the header by clicking on refresh icon on side)

Select the Status column
If status column is not there, simply click the +button to add the status header on your sheet(A status column will be created in Spreadsheet)
Select the Result column
If result column is not there, simply click the +button to add the result header on your sheet(A result column will be created in Spreadsheet)

Mapping

After selecting the entity it will ask for intelligent mapping
If you need to do intelligent mapping click on yes
Intelligent mapping will map the matching fields automatically
You can do manual mapping by selecting Column drop down
You can delete the field by click on delete icon on top of each filed map
You can't delete mandatory* fields

Click on execute will ask for confirmation
Click save to save the service

It will show number of records ready to post
Click post now to post the records on EngageBay

Sample Output

It will show the count of number of records posted successfully and failed to post.

Google Sheet to EngageBay - Sync

Select service as Synchronize EngageBay.

Select the Max results required.

Synchronize settings:

Synchronization Keys:

The keys will be used for matching rows in Google Sheets with data in EngageBay.

Conflict Resolution:

When Synchronization happens, there could be a conflict of data between Google Sheets and EngageBay.

EngageBay Wins
Google Sheet Wins

EngageBay Wins: Latest data from EngageBay will be updated in Google Sheets.

Google Sheet Wins: Latest data from Google Sheets will be updated in EngageBay.

Note: The major requirement in synchronization is the synchronize keys. If any of the keys is not having a value in the Google Sheet then Sheet Director will create it first and then the service will be executed.

EngageBay Wins

Select EngageBay.
The latest updated data from EngageBay will be updated in Google Sheets.

Choose the spreadsheet to store data.
Select the required cell value.
Select the Status column
If the status column is not there, simply click the +button to add the status header on your sheet(A status column will be created in the Spreadsheet)
Select the Result column
If the result column is not there, simply click the +button to add the result header on your sheet(A result column will be created in the Spreadsheet)

Click Execute to execute the data.

The number of records that are ready to be synchronized will be shown.
It will also show all the data that are ready to be updated.
Also, the number of data that needs to be updated into EngageBay will also be updated.
Click on Sync Now to sync all the data and update it into Google Sheets.
Click on the Refresh icon to refresh the data.

If the data are synced successfully the following screen appears.
Click on Close to close the configuration.

Sample Output

The Status column in the Google Sheets shows the status of the data.
The newly updated data will be marked as Synced Successfully.
The old data that already exists will be marked as Already Synchronized.

Google Sheet Wins

Select Google Sheet Wins.
The latest updated data from Google Sheet will be updated into EngageBay.

Select the sheet to store the output.
Select the Status column
If the status column is not there, simply click the +button to add the status header on your sheet(A status column will be created in the Spreadsheet)
Select the Result column
If the result column is not there, simply click the +button to add the result header on your sheet(A result column will be created in the Spreadsheet)

Click Execute to execute the data.
Click Save to save.

The number of records that are ready to be synchronized will be shown.
It will also show all the data that are ready to be updated.
Also, the number of data that needs to be updated into EngageBay will also be updated.
Click on Sync Now to sync all the data and update it into Google Sheets.
Click on the Refresh icon to refresh the data.