Zendesk

Zendesk to Google Sheets: Query from Zendesk into Google Sheets or Post data from Google Sheets into Zendesk using Sheet Director.

What is Sheet Director?

Sheet Director is a G Suite add-on that helps to manage and control bi-directional data flow between Google Sheets and several other applications like Google Calendar, Tasks, Contacts, Sheets, QuickBooks, FreshBooks, Zoho,Zendesk etc.


It is available in the G Suite Marketplace and Chrome Web Store. Please check Installation instructions to install the add-on.

What is Zendesk?

Zendesk is a suite of support apps that helps transform your customer service into agents for customer retention and lead source. ... Zendesk Support puts all customer interactions in one dynamic interface for an efficient, seamless process.

Zendesk to Google Sheets: Use Case(s)

> Pull all data from Zendesk objects and store it into a spreadsheet.

zendesk

Sheet Director

Google Sheets

Setting up Zendesk in Sheet Director

Choose App and Service:

  • Select Zendesk from the list of applications.

  • Select service


Zendesk Configuration

  • Enter Data Center

  • Enter your Client Id

  • Enter the Client Secret

  • Click on check

  • Click on connect to Zendesk to connect to Zendesk so that you can pull data.

What is Data Center ?

  • Data Center is the subdomain that you gave during login or your company url

https://{subdomain(datacenter)}.zendesk.com/agent//

How to get Client Id and Client Secret ?

  • On side bar click on admin -> channels - > API

  • Select OAuth clients

  • Enter the Client name

  • On redirect URI enter the following url

https://script.google.com/macros/d/1smgMnG4HJmeQFgnkeaP1xdidmh-Uvs0ri1MuWrjddCjj3CMUiXCVs9Zi/usercallback

  • Click on save

  • You will get Client Secret

  • If Zendesk is connected successfully the following screen appears.

  • Select the required entity.

  • Select the fields required.

  • Select the maximum result that is required.


Destination Settings:

  • Select the required destination Sheet. (or)

  • Create a new sheet by clicking the add icon.

  • Mention the starting cell.

  • Switch on include header if required.

  • Switch on clear sheet before execution to clear the existing sheet data.

Scheduler Settings:

  • Switch on Run automatically to execute services automatically in background.

Notification Settings:

  • Switch on Notify on Execution if notification email needs to be send during execution.

  • Click on Setup Email Template and customize the email as required.

  • Click on Pick Drive Files to attach files from Drive to email.

  • Switch on Add attachments from Google Sheets to add attachments from Google sheets.

  • Select the required sheet tab.

  • Select Full Sheet or Range.

  • If range is selected select the required range.

  • Switch on Attach PDF to attach the sheet tab as PDF.

  • Click on execute to pull the data into sheet.

  • Click save to save the service.

Sample Output

Google Sheet to Zendesk - Post

Entity

  • Select the entity object that you need to post to

  • Select Apply Template or Setup Mapping

  • Select Apply Template to add a default template.

  • Select Setup Manually to select manually.

Source Sheet

  • Choose the sheet that contains post records.

  • Enter the Start at cell value

(the default value is A1, if you change the value you need to refresh the header by clicking on refresh icon on side)


  • Select the Status column

  • If status column is not there, simply click the +button to add the status header on your sheet(A status column will be created in Spreadsheet)

  • Select the Result column

  • If result column is not there, simply click the +button to add the result header on your sheet(A result column will be created in Spreadsheet)



Mapping

  • After selecting the entity it will ask for intelligent mapping

  • If you need to do intelligent mapping click on yes

  • Intelligent mapping will map the matching fields automatically

  • You can do manual mapping by selecting Column drop down

  • You can delete the field by click on delete icon on top of each filed map

  • You can't delete mandatory* fields

  • Click on execute will ask for confirmation

  • Click save to save the service

  • It will show number of records ready to post.

  • Click post now to post the records on Zendesk.

Sample Output

It will show the count of number of records posted successfully and failed to post.