Zendesk

Google Sheets + Zendesk Integration

Query from Zendesk into Google Sheets  or Post data from Google Sheets into Zendesk

What is Sheet Director?

Sheet Director is a Google Workspace add-on that helps to manage and control bi-directional data flow between Google Sheets and several other applications like Google Calendar, Tasks, Contacts, Sheets, QuickBooks, FreshBooks, Zoho, Zendesk, etc. 


It is available in the Google Workspace Marketplace. Please check the Installation instructions to install the add-on. 

What is Zendesk?

Zendesk is a suite of support apps that helps transform your customer service into agents for customer retention and lead source. ... Zendesk Support puts all customer interactions in one dynamic interface for an efficient, seamless process. 

Zendesk to Google Sheets: Use Case(s)

> Pull data from Zendesk objects and store it into a spreadsheet - Query

> Push data from Google Sheets into Zendesk - Post

zendesk

Sheet Director

Google Sheets

Setting up Zendesk in Sheet Director

Choose App and Service:


Zendesk Configuration

What is Data Center ?

https://{subdomain(datacenter)}.zendesk.com/agent// 

How to get Client Id and Client Secret ?

https://script.google.com/macros/d/1smgMnG4HJmeQFgnkeaP1xdidmh-Uvs0ri1MuWrjddCjj3CMUiXCVs9Zi/usercallback 


Destination Settings:

Scheduler Settings:

Notification Settings:

Sample Output

Google Sheet to Zendesk - Post

Entity

Source Sheet

(the default value is A1, if you change the value you need to refresh the header by clicking on refresh icon on side)




Mapping

Sample Output

It will show the count of number of records posted successfully and failed to post.