Google Sheets + Zendesk Integration

Query from Zendesk into Google Sheets  or Post data from Google Sheets into Zendesk

What is Sheet Director?

Sheet Director is a Google Workspace add-on that helps to manage and control bi-directional data flow between Google Sheets and several other applications like Google Calendar, Tasks, Contacts, Sheets, QuickBooks, FreshBooks, Zoho, Zendesk, etc. 

It is available in the Google Workspace Marketplace. Please check the Installation instructions to install the add-on. 

What is Zendesk?

Zendesk is a suite of support apps that helps transform your customer service into agents for customer retention and lead source. ... Zendesk Support puts all customer interactions in one dynamic interface for an efficient, seamless process. 

Zendesk to Google Sheets: Use Case(s)

> Pull data from Zendesk objects and store it into a spreadsheet - Query

> Push data from Google Sheets into Zendesk - Post


Sheet Director

Google Sheets

Demo Video: Integrate Google Sheets and Zendesk to pull and push data

Setting up Zendesk in Sheet Director

Choose App and Service:

Zendesk Configuration

What is Data Center ?


How to get Client Id and Client Secret ?


Destination Settings:

Scheduler Settings:

Notification Settings:

Sample Output

Google Sheet to Zendesk - Post


Source Sheet

(the default value is A1, if you change the value you need to refresh the header by clicking on refresh icon on side)


Sample Output

It will show the count of number of records posted successfully and failed to post.